This website is operated by Sebastian Liew Centre Pte Ltd (Singapore registered R200408889Z) (the "SLC").
This document includes "TERMS AND CONDITION", "DELIVERY & RETURN POLICY" and "SLC PRIVACY POLICY" (the "Terms and Conditions"). These Terms and Conditions apply to all users of our official website (the "Website") which include website https://leaftolife.com.sg, and any mobile website and mobile App.
By using or visiting this Website, you are deemed to have read, understood and agreed to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you should discontinue your access and use of our Website.
SLC reserves the right, at its sole discretion, to amend any part of these Terms and Conditions at any time without prior notice. You should access this page from time to time to check the most updated version of Terms and Conditions.
Disclaimers
SLC does not warrant that information being shared on this Website is the most updated, complete or accurate. However, it is SLC policy to continuously improve our content quality. SLC reserves the right to change prices of products or availability without prior notice.
The benefits proposed about specific products on this Website does not imply that you need not seek proper medical diagnosis, treatment, cure or prevention for any disease.
The products on this website or health advise given by our natural health professionals are not intended to diagnose, treat, cure or prevent any disease.
Information and statements regarding supplements have not been evaluated by the Health Sciences Authority of Singapore (HSA) of Singapore.
The information provided on this Website is for informational purposes only. It is not intended to be substitution of advice from your physician or other healthcare professionals. You should not use the information on this Website or SLC online health coaching services as diagnosis or treatment of any health problem or replacement of any prescription from your physician or other healthcare professionals.
You should always consult with a registered physician or healthcare professional before starting any supplementation program or other advice. You should provide accurate and true information, particularly if you might have any health problem such as cancer, diabetes, and heart disease, food allergy or is pregnant or planning for surgery or do not feel well after taking any of our products.
Links to Other Websites
This Website may contain links to other websites. SLC does not endorse or recommend any information, product or service offered by linked websites. SLC hereby disclaims all liabilities for any information, materials, products or service posted or offered by linked websites.
Inappropriate materials
You are prohibited from posting any unlawful, threatening, defamatory, obscene, profane, pornographic or any other material that could constitute or encourage conduct deemed a criminal offence, or otherwise violate any laws.
Intellectual Property Rights
The contents of this Website are protected by copyright, trademark and other intellectual property laws and rights. You may not copy or use any of the information on this Website, unless otherwise stated, for any personal or commercial purposes without the advance permission of SLC in writing. You may share our educational videos and blog articles but must not copy or download the content of any of these for other purposes other than sharing in social media platforms. Plagiarism is strictly forbidden.
Use of the Website
This Website is designed for users from the Republic of Singapore. If you access this Website outside of Singapore, you should be responsible and bear all responsibility for any activity carried out on this Website at your own risks and bear all responsibility for compliance with applicable local laws at your country or location.
You may be required to register an account with us to use some of the services available on this Website. You declare that you are aged 18 or above. If you are under the age of 18, you must consult with your parents or guardian about Privacy Policy on this Website and obtain their consent before you register to use the services available on this Website.
You agree to ensure that all information provided to SLC is true, accurate and complete. If any information provided by you is false, inaccurate or incomplete, SLC reserve the right to suspend or terminate your user account and membership without notice.
Payment
We accept payments made through PayPal and all major credit cards. When you place an order using one of the accepted payment methods, you confirm that the credit card/debit card is yours or you have been authorised by the owner to use it.
We use third party payment service provider to process online payment transaction. When you place an order, you agree and accept to the terms and conditions of third-party payment service provider.
Delivery Policy
We will take all reasonable steps to deliver your purchased products in shortest time possible. All orders will be processed once the transaction is confirmed.
We make deliveries in Singapore and international orders. Product in liquid form are not allowed to be shipped overseas. Sorry for any inconvenience caused.
Order
Once you have placed your order on this Website, it is deemed as making an offer to buy from SLC. Order confirmation will be sent to you by email and order cannot be cancelled.
We reserve the right, at our sole discretion, not to accept or cancel your order for the reasons including, but not limited to:
- Order payment authorization declined.
- Out of stock
Your order will be accepted and confirmed, when we send delivery confirmation to you by email. The delivery confirmation will provide:
- Details of products have been dispatched to you.
- Pricing information.
- Delivery information.
- Standard Delivery
Delivery will be arranged by self-collection or courier service once your order is confirmed.
Self-Collection
- Monday to Friday (except Tuesday) 10am - 18:00 (except 1pm to 2pm, lunch hour, public holidays, Sundays and Tuesdays)
- You will have 10 business days to collect, when delivery confirmation is sent to you by email.
- It is necessary to present delivery confirmation and personal identification of the person who collects the parcel.
Delivery Service
- Monday to Saturday: 9:00 - 17:00
- Parcel will be delivered to residential or commercial address, however P.O. box and Hotel address will not be considered as valid delivery address.
- No delivery to be made in public places, i.e. outside convenience store, MRT station, shopping mall or lift lobby.
Standard Delivery Charges
Free Shipping is available within Singapore for each order SGD 150 and above
We reserve the right to have additional charge on remote area delivery.
Delivery Service
Each order will be delivered for ONE time only. Please ensure that:
- correct contact information is provided before checkout;
- parcel can be collected by you or authorized personnel at the delivery address and date.
The courier may communicate with you before delivery. In the event of an order is returned to us due to incorrect address or other reason, we will inform you failure delivery by email. In such case, you are welcome to:
- collect your parcel at the Self Collection Centre within 10 business days, or
- If second delivery attempt is required, an additional charge of $10 will charged.
Each order will be delivered with standard packaging materials. Any special packaging as request by customer is subject to additional charges.
Please note that SLC will not be responsible for any missing/lost parcel caused by incorrect shipping details being submitted.
You must ensure that all relevant information is provided and successfully uploaded at the time of order submission, otherwise the order processing will be delayed.
If you have any questions or inquiries, please contact our Customer Support via customerservice@leaftolife.com.sg or call +65-65389978.
Return Policy
SLC aims to maximize customer satisfaction. SLC endeavours to maintain high quality products and stringent service practices. However, if you have any concern, please contact us by email customerservice@leaftolife.com.sg or WHATSPP with photo of damaged goods to 88207661 and we will do our best to resolve the issue.
Return and Replacement for Products with Defect
In the event of damaged or contaminated products are found upon delivery, you are required to return such products to our Service Centre for inspection with original packaging and related official delivery note. Refund and Return Policy is applicable only for problems being reported within 7 days upon receipt of product.
However, since our products are all natural, we only stock a small amount to ensure freshness, we cannot guarantee that stock is sufficient for immediate replacement upon your report. We highly recommend you check the product condition upon receipt and report any problem to us immediately to ensure you can get the replacement while stock last.
We only accept goods for return or refund due to damage or bad condition of product and where there is a material fault in the transaction on our part (e.g. wrong product is delivered by us). In case of any replacement of product required, the same product in good condition will be arranged.
SLC does not accept return and replacement request due to the following reasons including but not limited to:
- Personal preference and other reasons not relevant to product defect.
- Product issues due to inappropriate storage of customer.
- Free gift or sample.
- Damaged or contaminated products not being reported within 7 days or without official invoice.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that delivery charge is non-refundable.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Products once sold are not refundable. They cannot be returned and refunded for whatever reasons other than those mentioned in the section Return and Replacement for Products with Defect in this Terms and Conditions document.
Returning address
To return your products, please send them to Sebastian Liew Centre Pte Ltd, 150, Orchard Road, Orchard Plaza, #07-06, Singapore 238841.
Responsibility waiver
SLC will not be responsible for any returning products lost in transit before arrival to our office. You should consider using a traceable shipping service or take these to our returning address to prevent such loss.
This Delivery and Return Policy is governed by the laws of Singapore.
SLC reserves the right to update this Delivery and Return Policy at its sole discretion without prior notice.
Privacy
SLC respects the privacy of every user of this Website. No personal information is needed when visiting this Website. SLC may ask for your personal information when you register for membership, access to free download of materials, sign up to any services on this Website or seek health coaching services.
Please refer to Privacy Policy on this Website for more information.
Review submission
Review and testimonials on products or services posted in our website or social media platforms such as Facebook and Instagram, in written form or video or voice formats can be used for marketing purposes unless you stated in writing not to do so.
Liability
SLC does not warrant that this Website will be operated error free or information will be uninterrupted, or the content or server are free of viruses or other harmful components. SLC takes no responsibility for any loss arising from such unforeseen situations.
Indemnity
You agree to indemnify and hold SLC harmless against any losses, claims, actions, demands, liabilities, costs and expenses (including legal fees) arising from your use of the Website or breach of the Terms and Conditions to the fullest extent permitted by applicable law.
Jurisdiction and Severability
The Terms and Conditions and other policy on this Website are governed by the laws of the Republic of Singapore. They are available in English and Chinese versions. The English version shall always prevail.
Contact
If you have any concern or question or do not understand in relation to the Terms and Conditions, please contact our Customer Support (customerservice@leaftolife.com.sg) or contact +65-65389978.